How dentistry has changed over the years is amazing. Almost everything is digital; Digital X-rays, digital health records, digital notification systems, digital everything. For patients that have been with our office for decades and for new patients to our office, a lot of dentistry today is driven by technology.

Although change is inevitable and can be exciting, it can also be hard for some. As the patient coordinator at Schumacher & Bauer, I see the shift toward frequent use of technological devices in both our patients and in dentistry. But I still recognize that the most important feature we can offer is human connection, and I’m proud to connect with our patients every day.

We love the diversity in age we have at Schumacher & Bauer, both with our staff and our patients. Everyone has something to bring to the table, and we appreciate that we can all learn from each other.

The younger generation is innovative and can make us more efficient with technology. As part of the older generation, I enjoy demonstrating how you can truly connect with people through face-to-face conversation and eye contact, not just with heart emojis. ❤️

We recognize that sometimes there can be a disconnect between generations, and that’s why we listen to our patients to meet their unique needs. Some patients want to do everything online in advance of their appointment. They like that when they come to the office the process is as fast and efficient as possible. Others view this approach as impersonal, and we’re happy to offer in-person paperwork for those who prefer to ask questions and have a little help.

Heidi, patient coordinator, with two young patients at Schumacher Bauer front desk

I’m responsible for getting all of the necessary information from new patients to our office. We have a great online system that allows patients to go to our website to fill out documents online: Schumacher & Bauer new patient information. Once a new patient fills out our electronic forms, their information loads into our system automatically. This is a great example of how efficient technology can be!

But for some people it can be confusing and overwhelming to fill out new patient forms online. So, if you’re like me, come on in, and I’ll give you the good old-fashioned pen and paper. You can enjoy our waiting room with a cup of hot coffee, and I’ll be happy to answer your questions or just chat about your week.

New technology is exciting, and I enjoy the energy and enthusiasm for technology that the younger generation brings to our practice. But to me, personal connection is the heart of humanity. If you prefer a break from technology, I’ll be happy to walk you through the paperwork process with a smile and a story.

Heidi Johnston, patient coordinator at Schumacher and Bauer, DDS

Author: Heidi Johnston

Heidi has lived in Columbus since graduating from the Ohio State University, and has worked for Drs. Rummel and Schumacher; and, now Drs. Schumacher and Bauer, a total of 26 years.